Privacy Policy

Information We Collect

Information You Provide

When you contact us for a quote, schedule a service, or communicate with us, you may provide personal information such as your name, address, email address, phone number, and details about your property or project. We collect this information when you fill out forms on our website, call our office, send us an email, or communicate with us through other channels.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We use this information to improve our website and understand how visitors use our site.

How We Use Your Information

We use the information we collect for several purposes:

• To provide estimates and quotes for concrete services
• To schedule and complete projects
• To communicate with you about your project or service request
• To send you invoices and process payments
• To improve our services and customer experience
• To maintain records for business and legal purposes
• To respond to your questions and provide customer support
• To comply with legal obligations

We do not sell your personal information to third parties for their marketing purposes. We only share your information as described in this Privacy Policy.

How We Share Your Information

We may share your information in the following situations:

• Service Providers: We may share information with third-party vendors who help us operate our business, such as payment processors, scheduling software providers, or website hosting services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: If WFD Westford Concrete is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for other purposes with your consent.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

We may also use analytics services like Google Analytics to collect information about website traffic and usage patterns. These services may use cookies and other tracking technologies to collect data about your online activities over time and across different websites.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account information you use to access our services.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. This may include keeping records for warranty purposes, tax compliance, or to resolve disputes. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access and Correction: You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions such as records we must retain for tax or legal purposes.

To exercise these rights or if you have questions about your information, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of external sites.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act. This includes the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information. To exercise your California privacy rights, please contact us using the information below.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

WFD Westford Concrete

234 Littleton Rd STE 2J, Westford, MA 01886

Phone: (978) 467-0671

Email: info@westfordconcrete.com